Operations Control Center
Manage live guest manifests, tour dispatches, fleet availability, and brand settings
| Guest & Contact | Itinerary / Transfer | Travel Date & Pax | Estimate & 30% | Pipeline Status | Fast Actions |
|---|
Private Vehicle Inventory
Manage registered luxury vans, sedans, and 4x4 offroad jeeps
Fixed-Rate Transfer Routes
Bandaranaike International Airport (CMB) intercity transfers
Published Tour Packages
Curated itineraries, pricing, and day-by-day plans
Souvenir Store Inventory
Highland Ceylon tea, true cinnamon, and artisanal handicrafts
| Customer | Delivery / Hotel | Items | Total | Status | Action |
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Brand & Operational Contact Settings
Inbound Tour Operations & Dispatch Manual
Official protocol for managing guest inquiries and private chauffeur road dispatch
- New Lead: Guest submitted inquiry via website form or PaxCalculator. Review flight arrival time and vehicle choice.
- Manifest Prepared: Chauffeur Sanjana verifies day-by-day route and dispatches detailed WhatsApp/Email quotation.
- Deposit Paid: 30% advance deposit received to lock vehicle and first-class train observation tickets.
- Active on Road: Chauffeur greeting at CMB Airport arrivals hall with nameboard. Guest currently touring island.
- Completed: Tour safely concluded, balance paid, and review requested on TripAdvisor / Google.
In the Operations Radar tab, click the green WhatsApp icon to instantly open a personalized chat with the guest's phone number, or click the envelope icon for an email response.
Click Print Manifest on any booking to generate a clean, one-page printable manifest including traveler count, flight details, vehicle assigned, and balance payment in cash USD.